Return & Refund Policy
Thank you for shopping at Bikudesigns.
If you are not entirely happy with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Refunds
Upon receipt of your returned item, we will inspect it for signs of wear and tear/ damage.
We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will organise a refund or a replacement (bank charges to be met by the customer).
If the item is returned in the non-original state, Bikudesigns will return it to you at no additional charge.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Faulty Items Return
Your jewellery is under warranty for 6 months after purchase.
If within that time your jewellery breaks, please let us know and we will do our best to repair or replace it.
If after inspection, your jewellery is found to be faulty, a repair/ replacement will be made with free shipping.
If the damage is a result of use, we are happy to repair or refresh an item (if possible) with a charge for parts, labour and shipping.
Contact Us
If you have any questions on how to return your item to us.
Kimono Jewellery Care
Avoid leaving your jewellery in direct sunlight.
Do not expose it to water.
Do not pull or tug excessively as this may cause the parts to fail.
Your jewellery is made from vintage kimono which may have imperfections due to its age.
Bikudesigns jewellery is 'fashion jewellery' and parts may tarnish over time.
Keep away from chemicals such as perfume and make up.
Polish gently with a soft, dry cloth.
.
If you are not entirely happy with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Refunds
Upon receipt of your returned item, we will inspect it for signs of wear and tear/ damage.
We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will organise a refund or a replacement (bank charges to be met by the customer).
If the item is returned in the non-original state, Bikudesigns will return it to you at no additional charge.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Faulty Items Return
Your jewellery is under warranty for 6 months after purchase.
If within that time your jewellery breaks, please let us know and we will do our best to repair or replace it.
If after inspection, your jewellery is found to be faulty, a repair/ replacement will be made with free shipping.
If the damage is a result of use, we are happy to repair or refresh an item (if possible) with a charge for parts, labour and shipping.
Contact Us
If you have any questions on how to return your item to us.
Kimono Jewellery Care
Avoid leaving your jewellery in direct sunlight.
Do not expose it to water.
Do not pull or tug excessively as this may cause the parts to fail.
Your jewellery is made from vintage kimono which may have imperfections due to its age.
Bikudesigns jewellery is 'fashion jewellery' and parts may tarnish over time.
Keep away from chemicals such as perfume and make up.
Polish gently with a soft, dry cloth.
.