Where do you ship to?
REGULAR SCHEDULE
Any country in the world.
COVID-19 SCHEDULE
Currently shipping to UK, Canada, USA, most of Europe, NZ, Australia and Japan.
International shipping is currently paused for India.
If you're not sure if your country is on the list, please contact me prior to placing an order.
Any country in the world.
COVID-19 SCHEDULE
Currently shipping to UK, Canada, USA, most of Europe, NZ, Australia and Japan.
International shipping is currently paused for India.
If you're not sure if your country is on the list, please contact me prior to placing an order.
How much does shipping cost?
REGULAR SCHEDULE
All shipping is sent through Japan Post to anywhere in the world.
¥200 flat rate shipping within Japan. FREE SHIPPING over ¥10,000 within Japan.
¥500 flat rate international shipping.
There are occasional FREE SHIPPING offers for mailing list subscribers and VIP Club members.
All shipping is sent through Japan Post to anywhere in the world.
¥200 flat rate shipping within Japan. FREE SHIPPING over ¥10,000 within Japan.
¥500 flat rate international shipping.
There are occasional FREE SHIPPING offers for mailing list subscribers and VIP Club members.
When will my items ship?
REGULAR SCHEDULE
3 working days after you place your order for ready to ship items.
1-2 weeks for custom orders.
COVID-19 SCHEDULE
Worldwide shipping has been disrupted.
Parcels will be shipped twice a week on Tuesdays and Fridays to reduce Post Office visits and comply with social distancing rules in Japan.
Orders received on Friday, Saturday, Sunday or Monday ship on Tuesday.
Orders received on Tuesday, Wednesday or Thursday ship on Friday.
3 working days after you place your order for ready to ship items.
1-2 weeks for custom orders.
COVID-19 SCHEDULE
Worldwide shipping has been disrupted.
Parcels will be shipped twice a week on Tuesdays and Fridays to reduce Post Office visits and comply with social distancing rules in Japan.
Orders received on Friday, Saturday, Sunday or Monday ship on Tuesday.
Orders received on Tuesday, Wednesday or Thursday ship on Friday.
How long will my order take to arrive?
REGULAR SCHEDULE
Within Japan: 1-4 days
International: 1- 4 weeks depending on country.
Custom orders take 1-2 weeks to complete.
COVID-19 SCHEDULE
Shipped items may take several weeks/ months to arrive due to limited flights from Japan to international destinations.
Please bear this in mind before you place your order.
Within Japan: 1-4 days
International: 1- 4 weeks depending on country.
Custom orders take 1-2 weeks to complete.
COVID-19 SCHEDULE
Shipped items may take several weeks/ months to arrive due to limited flights from Japan to international destinations.
Please bear this in mind before you place your order.
What happens if I input the address incorrectly on my order?
Please type carefully in the shipping field as address labels are printed directly from your order.
If there is a mistake in the address you entered, please contact Victoria as soon as possible before your parcel ships.
If the parcel has already shipped, changes to addresses cannot be made.
If the parcel is returned to Biku HQ due to customer error, you will be charged an extra shipping fee for reshipping to the correct address.
If the parcel does not arrive due to an incorrect address nor is returned to Biku HQ, it will be deemed lost and there will be no refund made.
If there is a mistake in the address you entered, please contact Victoria as soon as possible before your parcel ships.
If the parcel has already shipped, changes to addresses cannot be made.
If the parcel is returned to Biku HQ due to customer error, you will be charged an extra shipping fee for reshipping to the correct address.
If the parcel does not arrive due to an incorrect address nor is returned to Biku HQ, it will be deemed lost and there will be no refund made.
Does my order include customs charges?
You are liable for any customs charges in your country when your jewellery order arrives.
Please check your local customs regulations before placing an order to make sure you know what to expect.
Please check your local customs regulations before placing an order to make sure you know what to expect.