THE STUDIO AND SHIPPING IS CLOSED FROM 8-29 JULY
Where do you ship to?
REGULAR SCHEDULE
Any country in the world except Germany.
Orders from the UK and EU are paid via ETSY invoiced payment. Please email me to reserve your items and I'll make a payment link for you.
If your country does not appear on the shipping list, please get in touch and I'll make sure I add it for you.
Get in touch: [email protected]
COVID-19 SCHEDULE
Currently shipping to Japan and the rest of Asia, Australia and New Zealand and via sea to USA.
International shipping is currently paused for Canada and Europe/UK.
If you're not sure if your country is on the list, please contact me prior to placing an order.
Please contact me to organise an invoice.
Any country in the world except Germany.
Orders from the UK and EU are paid via ETSY invoiced payment. Please email me to reserve your items and I'll make a payment link for you.
If your country does not appear on the shipping list, please get in touch and I'll make sure I add it for you.
Get in touch: [email protected]
COVID-19 SCHEDULE
Currently shipping to Japan and the rest of Asia, Australia and New Zealand and via sea to USA.
International shipping is currently paused for Canada and Europe/UK.
If you're not sure if your country is on the list, please contact me prior to placing an order.
Please contact me to organise an invoice.
How much does shipping/handling cost?
REGULAR SCHEDULE
JAPAN
All orders are processed through Japan Post.
Orders over JPY 10,000
FREE SHIPPING on orders over ￥10,000
1 item to 2 items:￥200
3 items to 5 items:￥350
6 items and up:￥500
INTERNATIONAL
United States (50 States & 1 Property) Seamail
Sea mail- takes 2 months or more
1 item to 2 items - ￥800 3 items to 5 items - ￥1,400
Australia/ New Zealand Airmail
1 item to 2 items - ￥850 3 items to 5 items - ￥1,500
Taiwan Airmail
Flat Rate - ￥700 per order
China, Hong Kong, Malaysia, Thailand, Singapore Airmail
Flat Rate - ￥700 per order
There are occasional FREE SHIPPING offers for mailing list subscribers and VIP Club members.
JAPAN
All orders are processed through Japan Post.
Orders over JPY 10,000
FREE SHIPPING on orders over ￥10,000
1 item to 2 items:￥200
3 items to 5 items:￥350
6 items and up:￥500
INTERNATIONAL
United States (50 States & 1 Property) Seamail
Sea mail- takes 2 months or more
1 item to 2 items - ￥800 3 items to 5 items - ￥1,400
Australia/ New Zealand Airmail
1 item to 2 items - ￥850 3 items to 5 items - ￥1,500
Taiwan Airmail
Flat Rate - ￥700 per order
China, Hong Kong, Malaysia, Thailand, Singapore Airmail
Flat Rate - ￥700 per order
There are occasional FREE SHIPPING offers for mailing list subscribers and VIP Club members.
When will my items ship?
REGULAR SCHEDULE
Orders ship on Tuesdays and Fridays.
1-2 weeks for custom orders.
Orders received on Friday, Saturday, Sunday or Monday ship on Tuesday.
Orders received on Tuesday, Wednesday or Thursday ship on Friday.
Orders ship on Tuesdays and Fridays.
1-2 weeks for custom orders.
Orders received on Friday, Saturday, Sunday or Monday ship on Tuesday.
Orders received on Tuesday, Wednesday or Thursday ship on Friday.
How long will my order take to arrive?
REGULAR SCHEDULE
Within Japan: 1-4 days
International: 1- 4 weeks depending on country.
Custom orders take 1-2 weeks to complete.
COVID-19 SCHEDULE
Shipped items may take several weeks/ months to arrive due to limited flights from Japan to international destinations.
Please bear this in mind before you place your order.
Within Japan: 1-4 days
International: 1- 4 weeks depending on country.
Custom orders take 1-2 weeks to complete.
COVID-19 SCHEDULE
Shipped items may take several weeks/ months to arrive due to limited flights from Japan to international destinations.
Please bear this in mind before you place your order.
What happens if I input the address incorrectly on my order?
Please type carefully in the shipping field as address labels are printed directly from your order.
If there is a mistake in the address you entered, please contact Victoria as soon as possible before your parcel ships.
If the parcel has already shipped, changes to addresses cannot be made.
If the parcel is returned to Biku HQ due to customer error, you will be charged an extra shipping fee for reshipping to the correct address.
If the parcel does not arrive due to an incorrect address nor is returned to Biku HQ, it will be deemed lost and there will be no refund made.
If there is a mistake in the address you entered, please contact Victoria as soon as possible before your parcel ships.
If the parcel has already shipped, changes to addresses cannot be made.
If the parcel is returned to Biku HQ due to customer error, you will be charged an extra shipping fee for reshipping to the correct address.
If the parcel does not arrive due to an incorrect address nor is returned to Biku HQ, it will be deemed lost and there will be no refund made.
Does my order include customs charges?
You are liable for any customs charges in your country when your order arrives.
Please check your local customs regulations before placing an order to make sure you know what to expect.
UK and EU Customers will pay local taxes at the Etsy checkout. An invoice will be included in your package to show that VAT has been collected should you need to prove payment.
Please check your local customs regulations before placing an order to make sure you know what to expect.
UK and EU Customers will pay local taxes at the Etsy checkout. An invoice will be included in your package to show that VAT has been collected should you need to prove payment.